Revolutionising Learning & Development

Unleashing the Power of AI to Transform Workplace Learning

Over the last quarter, in the wake of the rise of ChatGPT, I’ve been doing a lot of work in the field of Learning & Development (L&D).

On the ground in corporations large and small from around the world, I find a growing consensus that the next five years will bring more change to corporate L&D than the previous half-century.

The catalyst driving this revolution? Artificial Intelligence (AI).

Navigating the Digital Maze

Content overload is a painful reality in most L&D departments. Over the last decade L&D departments have witnessed what one of my clients described as, “an unchecked and uncontrollable proliferation of content”.

It’s now common to find L&D departments wrestling with hundreds of thousands of PDFs, PowerPoints and other documents of varied length and quality. As one of my clients put it last week, “We know we have about 120,000 documents but there may be more - we just don’t know how to find them.”

Powered by the rise of online platforms that were built to behave like content repositories, L&D teams around the world have constructed and become trapped in complex and intricate "digital mazes". As these mazes grow every day, it becomes increasingly difficult (and for some employees impossible) to sift through the noise and tap into existing organisational knowledge in any structured or meaningful way.

Take-away #1: We must leverage AI to curate and restructure our existing knowledge capital, not build more content more quickly.